In a moment, the interview with your physician will take place online.

Please review and confirm the following information carefully;

  • Online consultation is not a substitute for face-to-face health care.
  • Remote health care and applied treatments differ, remote health care should not interfere with your ongoing treatment.
  • In medical emergencies, the nearest emergency room should be consulted instead of remote health care.
  • The online consultation/examination service includes online consultation, e-prescription, e-report and online follow-up consultation within 10 days.
  • The cost of the telehealth service is covered by the contracted health insurance, if any; otherwise, the individual with paid patient status pays for this service from their own resources.
  • It is prohibited to make audio or video recordings of remote health service provision without the express consent of the parties. However, it can be transferred to the information system of the Ministry of Health in accordance with the legislation on the protection of personal data and privacy, where records of the health service received in accordance with the legislation on the processing of personal health data will be kept.
  • In the event that the audio and/or video cannot be transmitted between the parties, the distance health service may not start, or if it has started, it may not be continued.
  • Camera and/or microphone access must be authorized for the online interview to take place. If audio and/or video access is not allowed, online calls will not be possible.
  • For medical, legal or ethical reasons, the online interview can always be terminated unilaterally by the physician/dietician/clinical psychologist by informing the other party.
  • The person (institution) providing distance healthcare services is personally responsible for ensuring the security of the information systems, user names and passwords used in the provision of distance healthcare services.

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